Shipping Policy
Last updated: July 2026
Genix Labs ships laboratory research materials in temperature-controlled, insulated packaging with tracking. This policy explains our processing times, delivery, and handling so you know what to expect with every order.
1. Order Processing & Dispatch
Orders are typically prepared and dispatched within 1–3 business days of order confirmation and successful payment. Each order is cold-packed with protective insulation to preserve the chemical integrity of the material in transit.
2. Shipping Address Accuracy
You are responsible for providing a complete and accurate shipping address. We are not responsible for orders delayed, lost, or returned due to an incorrect or incomplete address provided at checkout.
3. Shipping Methods & Timeframes
Orders ship with a tracked carrier service. Estimated transit times vary by destination and are provided at or after checkout. All timeframes are estimates and may vary with carrier performance, weather, and customs processing; they are not guaranteed.
4. Tracking
A tracking number is provided once your order is dispatched, so you can follow your shipment through to delivery. Our support team is available by email and WhatsApp for status updates.
5. Cold-Chain Handling
Materials are stored and shipped cold. Packaging is designed to maintain a controlled temperature throughout transit. On arrival, materials should be inspected and stored per the handling specification included with each batch.
6. Customs, Duties & Import Compliance
For international shipments, the recipient is responsible for ensuring that import and receipt of research materials is lawful in their jurisdiction, and for any applicable duties, taxes, or customs charges. We are not responsible for shipments delayed, seized, or destroyed by customs authorities.
7. Shipping Restrictions
We reserve the right to decline or cancel shipment to any destination where the sale, import, or receipt of a product is restricted or prohibited, or where we are unable to verify buyer eligibility.
8. Lost or Damaged Shipments
If your shipment is lost in transit or arrives damaged, contact us promptly (see our Refund & Returns Policy for timeframes and how claims are handled).
9. Risk of Loss
Title and risk of loss pass to you upon delivery of the order to the carrier. Verified transit damage and cold-chain failures are handled under our Refund & Returns Policy.
10. Questions
For any shipping question, reach our support team — contact details are on our Contact page.