Privacy Policy
Last updated: July 2026
Genix Labs, operated by Bright Future Innovations LLC ("we," "us," or "our"), respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit https://www.gogenixlabs.com or place an order.
1. Information We Collect
Information you provide: name, email address, shipping and billing address, phone number, age/eligibility attestation, and order details. Information collected automatically: IP address, device and browser type, and pages visited, through cookies and similar technologies. Payment information: card payments are processed by our third-party payment provider over a secure, encrypted connection; we do not collect or store full card numbers.
2. How We Use Your Information
We use personal information to process and fulfill orders; provide customer support; verify eligibility and prevent fraud or misuse; comply with legal obligations; operate, analyze, and improve our website; and, where permitted, send you marketing communications you can opt out of at any time.
3. Cookies & Tracking Technologies
We use cookies and similar technologies to operate the site, understand usage, and measure advertising. These include analytics and advertising tools from Google (including Google Analytics, Google Ads conversion tracking, and remarketing) and Meta (the Facebook Pixel). Google uses cookies to serve ads based on your prior visits; you can learn about and opt out of Google's personalized advertising at google.com/settings/ads and https://policies.google.com/technologies/ads. You can also control cookies through your browser settings. Disabling cookies may affect site functionality.
4. How We Share Information
We share personal information with service providers who act on our behalf, such as payment processors, shipping carriers, email/marketing platforms (e.g., Klaviyo), and analytics and advertising partners (e.g., Google and Meta). We may also disclose information to comply with law, enforce our Terms, protect our rights, or in connection with a business transfer. We do not sell your personal information for money.
5. Your Privacy Rights
Depending on where you live, applicable data-protection law (including Indonesia's Personal Data Protection Law (UU PDP) and, where it applies, the EU/UK GDPR or U.S. state privacy laws) may give you the right to know what personal information we collect, to access or receive a copy of it, to request correction or deletion, and to opt out of the “sale” or “sharing” of personal information (including for cross-context behavioral advertising). We will not discriminate against you for exercising these rights. To exercise any right, contact us using the details below.
6. Do Not Sell or Share My Personal Information
We do not sell personal information for money. To opt out of any “sharing” of your information for targeted advertising, you may adjust your cookie/ad-tracking settings in your browser or contact us at hello@gogenixlabs.com and we will honor your request.
7. Data Retention & Security
We retain personal information only as long as necessary for the purposes described above or as required by law, and we use industry-standard measures to protect it against unauthorized access, disclosure, alteration, or destruction. No method of transmission or storage is completely secure.
8. Children's Privacy
Our website and products are intended only for individuals who are at least 21 years of age. We do not knowingly collect personal information from anyone under 21. If we learn that we have done so, we will delete it.
9. International Users
Your information is processed in Indonesia, where our operations are located, and in the countries where our service providers operate. By using the website, you consent to this processing.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The “last updated” date reflects the latest revision. Continued use of the website after changes are posted constitutes acceptance of the updated policy.
11. Contact Us
Questions about this Privacy Policy or your data may be sent to hello@gogenixlabs.com, or by mail to Bright Future Innovations LLC, Plaza Summarecon Bekasi, Lantai 7, Jl. Bulevar Ahmad Yani No. Kav K.01, Harapan Mulya, Medan Satria, Kota Bekasi, Jawa Barat 17142, Indonesia.